How do you manage customer experiences in our fast paced, high technology era? Industry veteran, John Goodman shares how you can use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction. Great companies provide seamless experiences. Find out how you can wow your customers.
Find out what it takes to create and sustain a profitable business as host Michael McEvoy interviews James Fischer, a business consultant with over 30 years of experience, consulting with over 1000 small and large businesses. The game changes as you grow! Navigating the Growth Curve gives you the tools you need to know to avoid becoming a casualty of your own business success. For a limited time James Fischer is… Read More »
Find out how the Senior Vice President of Walgreens built a better place for people with disabilities. Randy Lewis changed the course of corporate history by deploying people with disabilities in their company, while providing equal pay and benefits. Learn more on how his personal experience with his autistic son led him to this silent revolution and how he was able to improve himself, his family life, build a better place… Read More »
Things seem to be rolling along pretty well with the U.S. economy now. But, Alan Beaulieu, President of ITR Economics, says it won’t all be “roses” in a few years. Alan shares tips and strategies on how to prepare and survive the coming Great Depression. It’s not all gloom and doom, but you’ve got to do some planning. Alan shares where the economy is headed and provides advice on how… Read More »
What are the ingredients for startup success? Things like Vision, Ideas, Action, People, Product and Risk Taking to name a few. Frank Gruber shares his recipe for what it takes to successfully start, grow, and thrive in a new business. We also discuss the realities that men and woman face as business owners, as well as working in the corporate world today.
Find out how you can use the predictability of others to turn life’s odds in your favor. William Poundstone shares a wealth of surprising tips that will help you with everything from acing multiple choice tests to beating the stock market. Rock Breaks Scissors, his new book shows that people are predictable, even when they try not to be. So, check this episode and… don’t be so predicatable.
Learn how to safely and successfully navigate the online world, protect yourself, your children, your privacy and your communications, clean up and leverage your online image for social and career success, develop relationships online, and learn to vet if someone is who they claim to be online. Tyler Cohen Wood shares this and more as we discuss her book, Catching the Catfishers.
What can you learn from the triumphs and tragedies of Michael Jackson? We all know about the sensational side of the pop icon, but how did he go about taking care of business? Find out as we welcome Zack Greenburg, author of Michael Jackson, Inc. The Rise, Fall, and Rebirth of a Billion-Dollar Empire. Lot’s of stuff to chew on with this episode… including some whimsical tidbits Zack learned from… Read More »